Feedly is the best way to ingest the content you need for work by putting your favorite feeds in an organized newsfeed. Over the past few weeks we have rethought the way you can clean up and reorganize your feedly. I worked with the feedly team to design two different concepts and would love to hear your feedback to help us build the best organized experience possible!
In a recent survey with 5,000 participants, many of you showed us that you like to reorganize your feedly for two main reasons:
Spring cleaning Every once in a while you need to clean up your feedly to make sure you only follow the feeds that interest you. This involves removing inactive feeds (the ones that have not published in months), removing the feeds you don’t read anymore, and promoting articles to “must-read” publications, so you don’t miss a story.
Reorganization There are other times when you feel like reorganizing parts or all of your feedly. Maybe you have new interests or you want to split a topic into a few more specific topics, such as splitting your Marketing Collection into SEO and Digital Marketing Collections. All of this involves renaming Collections, moving them around and moving feeds from one Collection to another.
After a few weeks of design work with these two use cases in mind, we came up with two design directions:
Concept 1: Organize At a Glance
The main idea behind this concept is that everything is available in one page with just the crucial information you need to optimize your feedly. Your collections are listed on the right and the selected Collection’s feeds appear at the center of the page. This enables you to move from Collection to Collection without switching context.
View important information at a glance With this first concept we are showing you the essential information you need when you need it, no less, no more. For instance, when looking at a Collection you will see the feeds that are Must Read and those which are inactive. It’s just enough information for you to take action with no clutter.
Because your Collections are listed on the right side, you can easily navigate from one to the other rapidly.
Take the main actions in one click Most actions are one click away or one drag away. Hit the cross or the star icon to remove a feed from a Collection or mark a feed as must read, respectively (see below for examples). Use drag and drop gestures to move a feed to the Collection it should belong to and re-order your Collections.
_ Making a feed must read
_ Moving a feeds to a different Collection
_ Reordering a Collection
Concept 2: Organize with Deep Site Information
This second concept takes advantage of data tables and the feedly slider. The main page displays all of your Collections. After you select a Collection we use the feedly slider to show all of the feeds it contains.
This concept focuses on showing you as much information as possible in a consistent way so you can easily decide what action to take on each item.
See all the data you need
Both the Collection list page and the feed list slider are tables displaying all the information you need to quickly undestand where you should take action. Quickly see which Collections have the most inactive feeds and which feeds last posted a long time ago.
_ Last posted data on feed list
Use a consistent popup to edit your feeds Whether you want to edit the name of a feeds, mark it as read, remove it from a Collection, move to a different one or add it to multiple Collections, a consistent dropdown menu will be there to accomplish all these tasks across the application.
_ Editing a feed
_ Reordering a Collection
Both of these concepts are available on InVision (here and there). There are a few things you can interact with so you can get a feel for them. Have a look and let us know about what works and what doesn’t. Feel free to leave comments here or within the InVision prototypes.
We are looking forward to listening to your feedback! Antoine and the feedly Team.
Feedly is the best way to ingest the content you need for work by putting your favorite feeds in an organized newsfeed. Over the past few weeks we have rethought the way you can clean up and reorganize your feedly. I worked with the feedly team to design two different concepts and would love to hear your feedback to help us build the best organized experience possible!
In a recent survey with 5,000 participants, many of you showed us that you like to reorganize your feedly for two main reasons:
Spring cleaning Every once in a while you need to clean up your feedly to make sure you only follow the feeds that interest you. This involves removing inactive feeds (the ones that have not published in months), removing the feeds you don’t read anymore, and promoting articles to “must-read” publications, so you don’t miss a story.
Reorganization There are other times when you feel like reorganizing parts or all of your feedly. Maybe you have new interests or you want to split a topic into a few more specific topics, such as splitting your Marketing Collection into SEO and Digital Marketing Collections. All of this involves renaming Collections, moving them around and moving feeds from one Collection to another.
After a few weeks of design work with these two use cases in mind, we came up with two design directions:
Concept 1: Organize At a Glance
The main idea behind this concept is that everything is available in one page with just the crucial information you need to optimize your feedly. Your collections are listed on the right and the selected Collection’s feeds appear at the center of the page. This enables you to move from Collection to Collection without switching context.
View important information at a glance With this first concept we are showing you the essential information you need when you need it, no less, no more. For instance, when looking at a Collection you will see the feeds that are Must Read and those which are inactive. It’s just enough information for you to take action with no clutter.
Because your Collections are listed on the right side, you can easily navigate from one to the other rapidly.
Take the main actions in one click Most actions are one click away or one drag away. Hit the cross or the star icon to remove a feed from a Collection or mark a feed as must read, respectively (see below for examples). Use drag and drop gestures to move a feed to the Collection it should belong to and re-order your Collections.
_ Making a feed must read
_ Moving a feeds to a different Collection
_ Reordering a Collection
Concept 2: Organize with Deep Site Information
This second concept takes advantage of data tables and the feedly slider. The main page displays all of your Collections. After you select a Collection we use the feedly slider to show all of the feeds it contains.
This concept focuses on showing you as much information as possible in a consistent way so you can easily decide what action to take on each item.
See all the data you need
Both the Collection list page and the feed list slider are tables displaying all the information you need to quickly undestand where you should take action. Quickly see which Collections have the most inactive feeds and which feeds last posted a long time ago.
_ Last posted data on feed list
Use a consistent popup to edit your feeds Whether you want to edit the name of a feeds, mark it as read, remove it from a Collection, move to a different one or add it to multiple Collections, a consistent dropdown menu will be there to accomplish all these tasks across the application.
_ Editing a feed
_ Reordering a Collection
Both of these concepts are available on InVision (here and there). There are a few things you can interact with so you can get a feel for them. Have a look and let us know about what works and what doesn’t. Feel free to leave comments here or within the InVision prototypes.
We are looking forward to listening to your feedback! Antoine and the feedly Team.
Today is the second installment in our content marketing series, this time focusing on how to execute on awesome content. This is because we believe content is a currency. It is the marketplace for new ideas and, increasingly so, a core engine in providing value to businesses and to customers. Among the many people who use feedly, content marketers are some people who know this truth best.
Whether you’re at a startup or big company, time is the most coveted resource for many content marketers. In our feedly content marketing survey, 49 percent respondents said lack of budget was the biggest problem, 39 percent of respondents said lack of headcount, and 36 percent said it was the volume of content
So we posted the question to two content marketing pros: Gregory Ciotti from Help Scout, and Kevan Lee from Buffer.
Some overall insights from our panelists:
Being dedicated to content has enabled them to produce at a more efficient rate than when they were divided among marketing activities.
If you have the resources, it helps to have someone dedicated to content strategy and separate people for content production.
In their own words:
Gregory Ciotti, Help Scout: 8 to 32 Hours
This is one of the toughest things to answer. You might sit down and write something for 40 minutes, but the process was five years in the making. The average time that it takes me is about an eight-hour work day, but you need to put in the research and the thinking into it, too. There’s probably a 16-hour disparity because I’m counting the time it takes to interview people and learn more. But for the writing part, a really solid post probably takes at least eight hours.
Kevan Lee, Buffer: 4 to 15 Hours
The time changes based on how much experience and how many blog posts you’ve written in that style.
My time got shorter and shorter the more I did it. I ended up getting it down between four and six hours per post. But that was after writing four to five posts a week. Within a few months, you’ve written over a hundred posts, so writing at that volume helps you cut down the time as well.
As we’ve grown the team, we’ve switched to encouraging the writers to be able to do two posts a week. So that would be like 30 hours of the week—so 15 hours per blogpost. It’s a way to ramp it up and get into the pace that you can get to once you’ve written at a high volume. It definitely depends, especially as you get the opportunity to practice.
feedly is your newsfeed for work. It allows you to become more powerful in reading, sharing, monitoring, and collaborating on content. Learn more feedly and going Pro or Team here.
A driving belief for us at feedly is that content is a currency. That is, content is crucial to the way we work today. It is the marketplace for new ideas and, increasingly so, a core engine in providing value to businesses and to customers. Among the many people who use feedly, content marketers are some people who know this truth best. So today we are launching a new series for content marketers that provide tips and tricks on how they can perfect their art. Here is the first installment.
Whether you’re a veteran writer or new to the game, one essential question for every content marketer will guide the rest of your content strategy and performance: What kind of content should you and your company produce?
Not only is it a crucial question—it is a core challenge for many content marketers. In our recent feedly Content Marketers’ Report, about a fourth of respondents said that understanding what kind of content to produce, personalizing the content, and localizing the content are some of the top challenges that they face.
The answer, of course, depends on your company, your marketing goals, and your customers.
So we asked three leading thinkers about how they answer this question.
Help Scout: Just ask the customers
Gregory Ciotti, Helpscout
According to Gregory Ciotti, head of content at Help Scout, his team focuses on three things:
Talking with customers.
Creating personas based on their conversations with their customers.
Content customized to whether the customer is new to Helpscout, considering using Helpscout, and about to buy Helpscout.
Greg shared some of his favorite practices in his own words:
01 Talking with customers
I love the question what do you wish you knew then that you know now? I like to ask that of people.
And they’ll tell you. I struggle with this, I’m currently struggling with this, and you take it from there and see if you can find someone else who has addressed that topic before to see if you can talk to someone else who has figured that out.
I never really had a great fresh opinion on support by just browsing what’s already out there. It’s almost always better when someone just tells you, hey, I’m having a really hard time writing support updates for my team. What do those look like. What kind of supporting from my team Help Scout should I share? What kind of reporting numbers should I share? Maybe I won’t know at the time, but I could go ask someone else. I could go approach someone else and figure that out and then go from there.
02 Creating Customized Personas
I’ve always said write for an audience of one. I actually use specific people. There are certain support managers I always have in mind. I follow along with what they’re doing. So it starts with a persona, but I really think that you should pick specific people. I really want to see what a support manager and at least 30+ people on their team currently struggling with. What are the difficulties there? And when you have a single person in mind, a lot of times it’s a simple thing to just go and ask them if you have questions.
03 Content customized to whether the customer is new to Help Scout, considering using Help Scout, and about to buy Help Scout.
I think people complicate things using customer journeys. You’d almost be better off if you’re somewhat new to break it down to a reverse pyramid. Essentially, you ask yourself, what’s the high level stuff? What’s right about the middle of the range, and what’s the right material that could work at the bottom?
For us, at bottom of our little pyramid, is product marketing materials. Such as choosing a help desk, white papers, and those sorts of things.
The middle is best built around the key personas that you have. To give an example, support managers are really a key person for Help Scout. They’re often the kind of person who gets buy in for the team and company to use Help Scout. So the middle of the funnel, we try to really create deep dives for support topics and for support managers.
It’s key in that middle section to be very honest in what you’re able to create or and what material is better to get from someone else. So we’ve opened up a guest author program. This is because I’m just not going to be able to tell you advice that a director of community could tell you. Or a head of support of some specific kind of company could tell you.
The top layer is where we try to keep it square in the style of something only from a team of our size or bigger could be able to write. It’s not really just going for anything. We mix in support topics that are more like holding conversations with customers—something more of a customer service representative would use. But we also have stuff that’s like from the team. People talk about our publishing strategy, we’ll talk about how we do onboarding. We talk about how we build product. We talk about, really, anything that relates to a company around our size.
Buffer: Headline monitoring and keyword trends for fresh ideas
Finding headlines that resonate with their product on Twitter or on feedly.
Keyword tracking on social
Writing topics that create thought leadership in the social media space
Experimenting with new forms and tracking performance
Kevan Lee, Content Crafter at Buffer, shared some of his secrets. In this own words:
01 Finding headlines that resonate with their product on Twitter or on feedly.
In the past it was a lot of intuition-based ideas. It was the stuff that tended to resonate with us as we’d scroll through Twitter or our feedly feeds. Headlines that caught our eye or topics that caught our attention or stuff we thought about and thought we’d love to write about from our perspective and see if we could put it to use for our audience. So that was kind of a big chunk of our ideas back in the day and continues to be moving forward, too.
02 Keyword tracking on social
We’ve also kind of transitioned into a more disciplined approach where we’re thinking of topics that have more of a specific goal to them. So do we want to rank for certain keywords that we think have a lot of traffic or are useful for the audience we want to serve. Can we write about a topic that ties into Buffer pretty well? So, like how to manage multiple social media profiles or different things like that.
03 Writing topics that create thought leadership in the social media space
Our hope and our goal was to focus the buffer content so that it might be well tuned to the audience for whom Buffer might build the product. So kind of creating some brand awareness or topic niche awareness there and just trying to do our best to stand out as a thought leader in social media in the social media space.
Our assumption was that taking a similar approach with well-researched, in-depth content would help set us apart in that way. And it’s been a fun journey toward that.
04 Experimenting with new forms and tracking performance
We typically create semi-long-form pieces. It’s typically like 2000-2500-word posts. We do about four times a week on the blog. That’s kind of our bread and butter.
But we’ve also tried ebooks and marketing resource kits and things like that. I’ve done some webinars in the past. I’ve been doing some Slideshares currently. Getting into Medium. Kind of a long list of random stuff.
Invision: Empowering customers to create the content
Clair Byrd, Invision
Invision creates tools for designers to create prototypes and to collaborate with other teammates. When it comes to determining the type of content they produce, they take a specific approach: Letting go of the reins and letting their customers provide the voice.
How do they do this? According to head of content Clair Byrd, they:
Create a contributor network for their users and share their platform.
Empower their users by allowing them to write what they feel passionate about.
They integrate their users’ content for prospective customers.
In head of content Clair Byrd’s own words:
01 Creating a contributor network for their users and share their platform.
We have our publishing platform, which has become a big deal for our users. We have a really highly specialized audience of people who write on the platform. They get to be the rock stars. We are highly visible in the design community and thereby with lots of people.
So how do you think of content ideas? The answer for me is, we don’t have to.
02 Empowering users by allowing them to write what they feel passionate about.
It’s really empowerment that is our hook.
We give people the ability to write whatever they want, and that empowers people. It positively impacts our production of when they want to do it and what they want to do.
We reach out to people we really like. Or sometimes people reach out to us, and we basically let anyone write for us. But there are a couple of content programs reserved for a specific caliber of writer.
03 Integrating users’ content for prospective customers.
We hook the users’ content into the sales funnel for renewals and upgrades. If we are on the verge of an upgrade or enterprise deal, we use content to bring them into the brand.
feedly is your newsfeed for work. It allows you to become more powerful in reading, sharing, monitoring, and collaborating on content. Learn more about feedly and going Pro or Team here.
A driving belief for us at feedly is that content is a currency. That is, content is crucial to the way we work today. It is the marketplace for new ideas and, increasingly so, a core engine in providing value to businesses and to customers. Among the many people who use feedly, content marketers are some people who know this truth best. So today we are launching a new series for content marketers that provide tips and tricks on how they can perfect their art. Here is the first installment.
Whether you’re a veteran writer or new to the game, one essential question for every content marketer will guide the rest of your content strategy and performance: What kind of content should you and your company produce?
Not only is it a crucial question—it is a core challenge for many content marketers. In our recent feedly Content Marketers’ Report, about a fourth of respondents said that understanding what kind of content to produce, personalizing the content, and localizing the content are some of the top challenges that they face.
The answer, of course, depends on your company, your marketing goals, and your customers.
So we asked three leading thinkers about how they answer this question.
Help Scout: Just ask the customers
Gregory Ciotti, Helpscout
According to Gregory Ciotti, head of content at Help Scout, his team focuses on three things:
Talking with customers.
Creating personas based on their conversations with their customers.
Content customized to whether the customer is new to Helpscout, considering using Helpscout, and about to buy Helpscout.
Greg shared some of his favorite practices in his own words:
01 Talking with customers
I love the question what do you wish you knew then that you know now? I like to ask that of people.
And they’ll tell you. I struggle with this, I’m currently struggling with this, and you take it from there and see if you can find someone else who has addressed that topic before to see if you can talk to someone else who has figured that out.
I never really had a great fresh opinion on support by just browsing what’s already out there. It’s almost always better when someone just tells you, hey, I’m having a really hard time writing support updates for my team. What do those look like. What kind of supporting from my team Help Scout should I share? What kind of reporting numbers should I share? Maybe I won’t know at the time, but I could go ask someone else. I could go approach someone else and figure that out and then go from there.
02 Creating Customized Personas
I’ve always said write for an audience of one. I actually use specific people. There are certain support managers I always have in mind. I follow along with what they’re doing. So it starts with a persona, but I really think that you should pick specific people. I really want to see what a support manager and at least 30+ people on their team currently struggling with. What are the difficulties there? And when you have a single person in mind, a lot of times it’s a simple thing to just go and ask them if you have questions.
03 Content customized to whether the customer is new to Help Scout, considering using Help Scout, and about to buy Help Scout.
I think people complicate things using customer journeys. You’d almost be better off if you’re somewhat new to break it down to a reverse pyramid. Essentially, you ask yourself, what’s the high level stuff? What’s right about the middle of the range, and what’s the right material that could work at the bottom?
For us, at bottom of our little pyramid, is product marketing materials. Such as choosing a help desk, white papers, and those sorts of things.
The middle is best built around the key personas that you have. To give an example, support managers are really a key person for Help Scout. They’re often the kind of person who gets buy in for the team and company to use Help Scout. So the middle of the funnel, we try to really create deep dives for support topics and for support managers.
It’s key in that middle section to be very honest in what you’re able to create or and what material is better to get from someone else. So we’ve opened up a guest author program. This is because I’m just not going to be able to tell you advice that a director of community could tell you. Or a head of support of some specific kind of company could tell you.
The top layer is where we try to keep it square in the style of something only from a team of our size or bigger could be able to write. It’s not really just going for anything. We mix in support topics that are more like holding conversations with customers—something more of a customer service representative would use. But we also have stuff that’s like from the team. People talk about our publishing strategy, we’ll talk about how we do onboarding. We talk about how we build product. We talk about, really, anything that relates to a company around our size.
Buffer: Headline monitoring and keyword trends for fresh ideas
Finding headlines that resonate with their product on Twitter or on feedly.
Keyword tracking on social
Writing topics that create thought leadership in the social media space
Experimenting with new forms and tracking performance
Kevan Lee, Content Crafter at Buffer, shared some of his secrets. In this own words:
01 Finding headlines that resonate with their product on Twitter or on feedly.
In the past it was a lot of intuition-based ideas. It was the stuff that tended to resonate with us as we’d scroll through Twitter or our feedly feeds. Headlines that caught our eye or topics that caught our attention or stuff we thought about and thought we’d love to write about from our perspective and see if we could put it to use for our audience. So that was kind of a big chunk of our ideas back in the day and continues to be moving forward, too.
02 Keyword tracking on social
We’ve also kind of transitioned into a more disciplined approach where we’re thinking of topics that have more of a specific goal to them. So do we want to rank for certain keywords that we think have a lot of traffic or are useful for the audience we want to serve. Can we write about a topic that ties into Buffer pretty well? So, like how to manage multiple social media profiles or different things like that.
03 Writing topics that create thought leadership in the social media space
Our hope and our goal was to focus the buffer content so that it might be well tuned to the audience for whom Buffer might build the product. So kind of creating some brand awareness or topic niche awareness there and just trying to do our best to stand out as a thought leader in social media in the social media space.
Our assumption was that taking a similar approach with well-researched, in-depth content would help set us apart in that way. And it’s been a fun journey toward that.
04 Experimenting with new forms and tracking performance
We typically create semi-long-form pieces. It’s typically like 2000-2500-word posts. We do about four times a week on the blog. That’s kind of our bread and butter.
But we’ve also tried ebooks and marketing resource kits and things like that. I’ve done some webinars in the past. I’ve been doing some Slideshares currently. Getting into Medium. Kind of a long list of random stuff.
Invision: Empowering customers to create the content
Clair Byrd, Invision
Invision creates tools for designers to create prototypes and to collaborate with other teammates. When it comes to determining the type of content they produce, they take a specific approach: Letting go of the reins and letting their customers provide the voice.
How do they do this? According to head of content Clair Byrd, they:
Create a contributor network for their users and share their platform.
Empower their users by allowing them to write what they feel passionate about.
They integrate their users’ content for prospective customers.
In head of content Clair Byrd’s own words:
01 Creating a contributor network for their users and share their platform.
We have our publishing platform, which has become a big deal for our users. We have a really highly specialized audience of people who write on the platform. They get to be the rock stars. We are highly visible in the design community and thereby with lots of people.
So how do you think of content ideas? The answer for me is, we don’t have to.
02 Empowering users by allowing them to write what they feel passionate about.
It’s really empowerment that is our hook.
We give people the ability to write whatever they want, and that empowers people. It positively impacts our production of when they want to do it and what they want to do.
We reach out to people we really like. Or sometimes people reach out to us, and we basically let anyone write for us. But there are a couple of content programs reserved for a specific caliber of writer.
03 Integrating users’ content for prospective customers.
We hook the users’ content into the sales funnel for renewals and upgrades. If we are on the verge of an upgrade or enterprise deal, we use content to bring them into the brand.
feedly is your newsfeed for work. It allows you to become more powerful in reading, sharing, monitoring, and collaborating on content. Learn more about feedly and going Pro or Team here.
Jan 28th, 3:30pm PDT – We are working on it and expect to be back shortly. Sorry for the wait. Thanks so much for your patience.
Jan 28th, 4:00pm PDT – It seems to be a networking issue. The devops team is looking into it. We update this post as soon as the issue is resolved and the service is back online.
Jan 28th, 3:30pm PDT – We are working on it and expect to be back shortly. Sorry for the wait. Thanks so much for your patience.
Jan 28th, 4:00pm PDT – It seems to be a networking issue. The devops team is looking into it. We update this post as soon as the issue is resolved and the service is back online.
We are sorry. The feedly for iOS v31 update we pushed out last week included 3 crashes: 1/ when you launch the app on iOS 7 and iOS 8, 2/ when you tap and open a story (sometimes), and 3/ when you try to use the share sheet in the new Safari Viewer.
We took the last 7 days and hunt down those bugs and fixed them. The fixed are included in the version 32 update we submitted to Apple for review on Saturday afternoon.
We are going to learn from this and build a feedly testing network so that we can catch these bugs and fix them before the app gets released.
Today, we’re excited to bring you feedly Login, a new way to add a dedicated feedly login to your feedly newsfeed.
This means that you have the freedom to keep your newsfeed separate from your social logins, if you prefer to, and get even more control over your privacy. It is an optional feature: If you are happy with your existing login, you can ignore this post and continue to use your existing login without making any changes.
Adding a feedly Login to your existing login options is easy:
Enter the email and password you would like to use for your feedly login
Once you have added a feedly Login to your account, you may choose to remove the previously used social logins. Or you could choose to keep multiple logins for your newsfeed.
You can also use feedly Login on your phone or tablet. To do that, please upgrade to the latest versions feedly for iOS and feedly for Android.
We are happy to cross this highly requested feature off the roadmap we shared with the community last month. Thanks to the feedly Pro funding, the development of new features is accelerating. Thank you for your backing!
We look forward to hearing what you think and answering any questions you may have.
/David, Arthur, Edwin, Noelle
FAQs
Q: Do I have to use the feedly login?
Nope, you don’t have to. You can keep using your current login credentials and not touch anything, if you wish.
Q: What are the password rules?
Your password must be at least eight characters long. That’s it!
Q: Does my password expire?
No, it doesn’t expire.
Q: I got an email to confirm my feedly email address. Do I have to click on the link?
The short answer is yes. It’s a good idea to confirm your email because it will enable you to reset your password if you forget it.
Q: Can I reset my password?
Yes, if you forgot your password, you can reset it from the login page and we’ll send you instructions. We can only send an email if you have verified your email address (see above).
Hello. We are looking for someone to join the feedly team and lead our customer relationship efforts. This is an important role at feedly because you will be in direct contact with our users and will have a direct impact on how successful they are at using feedly.
Here is a short overview who we are and the qualities we are looking for in a candidate.
Who are we?
Feedly is a team of 10 people serving 8M+ users.
We are passionate about the Open Web, the power of personalization and our mission to connect people to the ideas and information that matters to them. We have big ambitions for feedly.
We are profitable – with a feedly Pro community of 60K subscribers (and growing). We are thrilled that our users are our customers – it helps us focus on building an awesome product (And it also makes the relationship with our users super important).
We recently announced the upcoming team/business version of feedly and the level of demand has been huge. We are working on scaling the team to respond to the amazing level of interest from the community.
Our differentiation is based on design, ease of use, and technology. So we heavily invest in pushing the limits on both fronts. We have a very refined and iterative design process and we use a modern technology stack on both the front end and the back end.
Although our main focus is on building a great product and serving our customers, we are also investing time into nurturing our core values and culture: “Passion for learning/Growth mindset”, “Design like you are right, and listen like you are wrong” and “See opportunity in crisis”.
We have a flat organization and work with an agile monthly development process. Everything is discussed openly. Every member of the team has high autonomy and can have high impact at many levels of the product and company culture.
We take care of our team. We provide competitive salaries, very generous stock option packages, and a full slate of benefits including health coverage and pre-tax commuter benefits. We also believe in work/life balance: we are in this for the long term.
We have a flexible vacation policy, sponsor sports packages, and provide a monthly book allowance to encourage personal growth. Perks include the best equipment available on the market to help you get your job done. We pride ourselves on company get-togethers like our weekly lunches and our monthly Roadmap meetings, which reinforce our culture of collaboration and connectivity.
We have offices in Palo Alto and San Francisco to help optimize teamwork while minimizing commute.
You are:
You have a growth mindset and love to continuously learn and grow.
You are patient, empathic and enjoy interacting with customers.
You are persistent and energetic and ready to do whatever it takes to help customers troubleshoot issues.
You are a team player and enjoy working with the product team to learn how products work and offer feedback on how to improve the experience.
You enjoy sharing knowledge and information with others, writing tutorials and FAQ articles.
You either live in the San Francisco area or are interested in a remote working experience.
During your first year at feedly you will:
Help thousands of interesting users. The feedly community is very diverse and comes from all over the world. From the academic researcher who uses feedly to stay on top of the latest publications in her field to the social media specialist, CIO, doctor, lawyer, as well as the passionate fly fishing enthusiast, rock climbing fanatic, YouTube fan and die-hard foodie … 8 Million users following 40+ million of feeds on the web means you will get to interact with people from all over the map.
Enhance the toolkit we use to support our users and make them more successful. The team has been working on building feedly for over 6 years now. We have a number of tools and systems in place to try and provide the most effective support to our user community (tutorials, knowledge base, Helpscout). Of course, these efforts can always be improved. As the lead for customer relations, you will be able to expand on these existing tools and build on these foundations to provide the best level of support to the community.
Work closely with the product team on how to improve feedly. User feedback is essential to our product development process. Input that we get from the community feeds into the features that we build, the design of the app, and everyone in the team benefits from user feedback. As customer success champion, you will be the voice of the user.
Contribute to building a culture centered around doing what’s right for users.
Interested?
If you are interested in exploring this opportunity, please apply to send us some information about yourself.
Our hiring process takes 2-3 weeks. It starts with a 20-minutes Skype introduction where you get to know us and we get to know you. If there is a match, we set up a follow up meeting to learn more about your customer support experience. We finish the process with 3 short meetings where you get to talk to various people in the team – focusing on culture fit.
